ANALISIS TINGKAT KEPUASAN UNIT KEGIATAN MAHASISWA DAN ORGANISASI MAHASISWA TERHADAP PERAN LAYANAN KEMAHASISWAAN
DOI:
https://doi.org/10.51192/tadbiruna.v3i1.460Keywords:
Student services, Satisfaction, OrganizationAbstract
The purpose of this study was to find out the role of student services and to analyze the satisfaction of UKM (Student Activity Units) and ORMAWA (Student Organizations) with the services provided by the student affairs bureau at Djuanda University, Bogor. This type of research is descriptive research with a mixed method approach. That is a combination of qualitative and quantitative research that is used together with the aim of obtaining more comprehensive, valid and objective data. The data collection technique used in this study was interviewing the head of the Djuanda University student bureau and completing a questionnaire by each head of the Student Activity Unit and Student Organizations at Djuanda University which would then be converted into qualitative information. The results of the study are described as follows: (1) Based on the results of the questionnaire analysis using a Likert scale, there is a total of 68.7% of respondents' satisfaction which illustrates that the level of satisfaction of the management of the Student Activity Unit and Student Organizations at Djuanda University is within category "satisfied" with an interval of 51% - 75%. And (2) Through observations and interviews conducted in this study, it was found that the role of student services carried out by the student bureau towards Student Activity Units and Student Organizations at Djuanda University, Bogor, has a fairly important role because everything and activities carried out by the Student Activity Unit and Student Organizations will always be supervised by the Student Affairs Bureau so that everything can be well organized. Based on the results of this study, it is hoped that the student affairs bureau of Djuanda University will always improve services to the Student Activity Unit and Student Organizations at Djuanda University so that all activities carried out by the Student Activity Unit and Student Organizations can be well organized
References
Abbas, W. (2013). Analisa kepuasan mahasiswa terhadap website Universitas Negeri Yogyakarta (UNY). Prosiding SNST Fakultas Teknik, 1(1).
Ciobanu, A. (2013). The role of student services in the improving of student experience in higher education. Procedia-Social and Behavioral Sciences, 92, 169-173.
Eka Nuraini., (2022). Kepuasan Mahasiswa Terhadap Bidang Layanan Kemahasiswaan,
Fatimah, F., Darna, D., & Ansori, A. (2019). Evaluasi Tingkat Kualitas Pelayanan Bidang Kemahasiswaan Menggunakan Servequal Di Politeknik Negeri Jakarta. Epigram, 16(2), 211-220.
Iranda, M., & Abdullah, A. (2015). Analisis Kepuasan Unit Kegiatan Mahasiswa Mengenai Layanan Direktorat Kemahasiswaan Universitas Telkom. eProceedings of Management, 2(3).
Kezar, A., Acuña Avilez, A., Drivalas, Y., & Wheaton, M. M. (2017). Building social change oriented leadership capacity among student organizations: Developing students and campuses simultaneously. New directions for student leadership, 2017(155), 45-57.
Kurniah, R., Putra, D. Y. S., & Diana, E. (2022). Penerapan Data Mining Decission Tree Algoritma C4. 5 Untuk Mengetahui Tingkat Kepuasan Mahasiswa Terhadap Layanan Akademik Dan Kemahasiswaan (Studi Kasus Universitas. Prof. Dr. Hazairin, SH). Infotek: Jurnal Informatika dan Teknologi, 5(2), 316-326.
Literte, P. E. (2010). Revising race: How biracial students are changing and challenging student services. Journal of College Student Development, 51(2), 115-134.
Masrizal, M. (2012). Mixed method research. Jurnal Kesehatan Masyarakat Andalas, 6(2), 53-56.
Nuraini, E. (2022). KEPUASAN MAHASISWA TERHADAP LAYANAN BIDANG KEMAHASISWAAN. JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL, 3(2), 653-659.
Ramdhani, M. R., & Kholik, A. (2022). Analisis Tingkat Kepuasan Mahasiswa Berdasarkan Layanan Akademik Pada masa Covid-19 di Perguruan Tinggi Swasta Bogor. TADBIR MUWAHHID, 6(1), 1-15.
SETIAWAN, R. (2019). KOMUNIKASI PERSUASIF UNIT KEGIATAN MAHASISWA FAKULTAS ROHANI BELIA BINA ISLAM (UKMF RABBANI) DALAM PEMBINAAN KODE ETIK MAHASISWA FAKULTAS DAKWAH DAN ILMU KOMUNIKASI (Doctoral dissertation, UIN Raden Intan Lampung).
Tanjung, A. S., Purba, A. M., & Muhammad, M. (2022). Pemahaman terhadap Teori-Teori Organisasi. Jurnal Pendidikan dan Konseling (JPDK), 4(4), 5816-5823
Published
How to Cite
Issue
Section
Copyright (c) 2023 TADBIRUNA: Jurnal Manajemen Pendidikan Islam
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
http://jurnal.iuqibogor.ac.id/index.php/tadbiruna/index
