IMPLEMENTATION OF MURABAHAH AGREEMENT ON SHARIA COMPLIANCE MITIGATION OF GRIYA BSI KCP SUDIRMAN PRODUCTS BENGKULU CITY

Abstrak

This study examines the implementation of murabahah contracts and sharia compliance risk mitigation in the Griya product at Bank Syariah Indonesia (BSI) Sudirman Sub-Branch Office, Bengkulu City. A descriptive qualitative approach and case-study method were employed. Data were obtained through semi-structured interviews with one branch manager, one Griya account officer, and four Griya customers, supported by non-participatory observation and document analysis. Data were analyzed through data condensation, data display, and conclusion drawing and verification. The findings show that murabahah implementation follows structured procedures: document completion, SLIK checking, collateral survey, appraisal, approval, issuance of SP3, customer offer, contract signing, and disbursement. Murabahah bil wakalah supports fulfillment of asset ownership before the murabahah sale. Mitigation is implemented through three control pillars involving marketing, verification and risk management, and financing facility, followed by internal audit sampling. Customers considered price and margin information transparent, although their substantive understanding varied. Supporting factors include clear rules, product manuals, layered controls, and internal audits. Constraints include uneven employee and customer understanding, human-resource competency, inter-unit coordination, regulatory changes, information-system development, and compliance culture. The study recommends employee training, simpler customer education, and periodic control evaluation